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Whenever we first ordered our Element Vape Starter Kit, we were just a little worried about the shipping. We have a small office, so we really didn’t want to be shipping anything but our favorite Vapor Cigar products. Fortunately, our vendor shipped by UPS therefore our order was completed quickly and without any problems. After we received the kit, we quickly put it to the test. Here is what we found.
Customer Service: Unfortunately, we had to come back the product to refund the money, but that’s not where the story ends. The customer service representatives that were there to assist us managed to get easy for us to purchase again. They were very useful and checked out the entire setup with us. Even though we purchased the starter kit as a set, they helped us make a backup if among the atomizers broke. They were also very helpful in making sure that our shipment found us on time and without any delays.
Tracking Information: As we understand more about shipping, delivery, and tracking, we’ve seen that there are a variety of places you could ship your Vape Pen from. The Element did us the favor by sending us two boxes, one of which was sent on the same day as our first shipment. The next box was sent two days later. Shipping times are influenced by what is being shipped, and we discovered that the shipping times were greatly increased after shipping from UPS. We are all on a budget, but shipping from UPS was nearly double our original estimate.
Age Verification: Although we recognize that this is generally necessary for all online businesses, we didn’t see this at first glance. Upon registering for the free trail, we saw an email address and a choice to verify your date of birth. We clicked “yes” with no a minute to check further, because this process didn’t feel right. Whenever we visited validate our date of birth, we were told that we had a need to age 65 or older to become able to order out of this particular Vape Pens site. Upon further inspection of the website, it turns out that they aren’t requiring proof of age to order from the Element Vape site but instead requiring proof a subscription to a vapor delivery network.
Shipping Methods: Shipping methods have come a long way from when they first became open to customers. We saw that the shipping methods available through the web were a lot more efficient and effective, but unfortunately, shipping with UPS or FedEx was not one of them. Upon signing up for the free trial, we were sent an e-mail explaining that international orders would require special handling and shipping procedures that UPS or FedEx could not accommodate. When we asked them why this was the case, they didn’t provide a solution, and instead suggested that international customers simply purchase yet another “package” at the local merchants we had visited.
Tracking Information May Occur After The Sale: One aspect of customer service that lots of people enjoy experiencing has been able to track their very own product information and progress through the entire ordering and delivery process. Unfortunately, when shopping on the Element Vape site tracking information may occur after the customer will pay for the product, and upon delivery, the customer will not be able to track their information. In addition, if shipping times to foreign destinations are too long, the customer may get a message stating that they have been moved to the front of the line.
Delays May Occur Because Of: Shipping delays might occur due to USPS or FedEx delays. USPS delivers things quickly, but unfortunately, delivery delays may occur because of overseas shipping issues, or lack of adequate parking at the local port. They don’t mind helping you overcome these obstacles, but please be aware that we are not liable if delays occur because of them. FedEx seems to have excellent tracking on their shipments, but as far as we can see, they do not provide the option to track shipments. Please keep this at heart when using this service, as it might greatly benefit your bottom line.
Shipping Methods: Three methods of shipping are available. First, upon delivery, the client must call and schedule a scheduled appointment with a store employee to sign for their product, and receive it directly from the manufacturer. Second, the customer may call and schedule a scheduled appointment directly with a store employee to get their unit. Or, thirdly, the client may e mail us directly by email or phone to place an order, and we will ship the adult signature line upon delivery. Upon signing Electric Tobacconist because of their product upon delivery, we are struggling to ship e-liquid to anyone with out a valid e-mail address.